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A concierge service for your stay
Our concierge service is for people staying in Sydney, in Melbourne and in the regions around them, or hosting there. It prepares everything around your travel, with your chauffeur at the centre:
- tables: lunch by the harbour, dinner in Sydney or Melbourne, a table at an estate in the Hunter Valley or the Yarra Valley;
- accommodation: a hotel, a residence, a house among the vines, for a few nights or the whole season;
- sea and air: a day on Sydney Harbour, a seaplane flight from Rose Bay to a waterfront restaurant;
- great events: a day at Flemington during the Melbourne Cup Carnival, a day at Melbourne Park during the Australian Open, as far as the organisers’ arrangements allow;
- your whole stay, when these elements follow one another over several days and several places.
The Federation studies and coordinates, the selected establishment delivers
For each request, we first clarify what you need: dates, number of people, the style you are looking for, any constraints on timing or access. We then look for the right third-party establishments, check their availability and make the request on your behalf. You receive a written proposal describing each service and setting out the selected establishment’s terms: deposit, minimum spend, cancellation terms.
Each service is delivered by the selected establishment, under its own responsibility: the restaurant serves the dinner, the owner lets the house, the operator runs the day at sea or the flight. The Federation is answerable for the care taken in selecting and vetting that establishment. We promise neither the availability nor the securing of a table, a date or a place: nothing is booked until the establishment has confirmed and your payment has actually been received, in line with the accepted quote.
Opening a concierge file
Studying a request begins with opening a file. This involves a study fee, stated on a file-opening quote and paid before any work starts: no search is undertaken until it has been received. Its level, set on that quote before any payment, depends on the work required: a single, precise request, or the coordination of several services over several days and places.
This fee pays for the research and the preparation of the proposal. It is separate from the cost of the services proposed and is not deducted from them. It is due per file: a new need opens a new file.
Each third-party establishment’s own terms, including its cancellation terms where they are stricter than ours, appear on the quote before any payment. A day at sea, or a seaplane, helicopter or jet flight, follows the terms specific to those services, set out on our yacht, seaplane, helicopter and jet page.
A complete stay, one point of contact
When your stay runs over several days, we coordinate all of it: arrival at the airport, the hotel or residence, the tables, a day on the harbour, an excursion among the vines, the departure. Journeys are carried out by the chosen member operator, as a transfer or by the hour, for a few hours or the whole day. For a reception with many guests, several cars are coordinated: see our chauffeurs for your events.
Our terms and conditions bind us to absolute discretion, with no time limit, about your identity, your movements and those travelling with you. To begin, a few lines are enough: let’s talk about your stay, or find all our details on the Contact page.